Refund & Return

1) Return window & eligibility

• Timing: Most brand-new, unused merchandise may be returned within 30 days of the order date.

• Condition: Keep items unused when reasonably possible and include manuals, hoses/cables, mounting hardware, and any bundled accessories or bonuses.

• Proof: An order number or receipt is required.

2) Items that can’t come back

• Installed/opened consumables (e.g., water filters) unless defective on arrival.

• Products damaged by misuse, improper installation, or missing major parts.

• Any shipment sent back without written authorization.

3) Who covers return freight?

• Change of mind / ordered wrong item: Customer pays return shipping.

• Our mistake or DOA on arrival: We cover reasonable return costs once verified.

4) Start a return (two-minute email)

Email info@jessupsappliances.us with your Order #, item(s), and a short reason. We’ll reply with step-by-step instructions and, if needed, an RMA and the correct return address.

Please don’t ship items without authorization—unidentified parcels may be refused.

5) Exchanges

Need a different model or size? Request an exchange within the 60-day window (subject to stock). Sometimes the fastest path is return + new order—we’ll advise.

6) Refund timing

After your return is delivered, allow 5–7 business days for inspection. Approved refunds go to your original payment method. Most banks/card issuers post within 3–7 business days after we process them.

7) Shipment hiccups (damaged / missing / incorrect)

Report issues within 7 days of delivery. Include photos (if damaged) and your order number—we’ll make it right.

8) Cancellations

Cancel before shipment for a refund minus a 5% processing fee (our non-recoverable payment costs). If it’s already shipped, use the return steps above.

Returns help: (352) 410-7669 • info@jessupsappliances.us
Business address: 1210 EAST VENICE AVE, VENICE, FL 34285